FAQs
Leather Questions | Carpet & Flooring Questions | Fabric & Coverings Questions | General QuestionsBurn Tests/Certs Questions
Q. Do you offer 8110 aircraft specific burn tests?
Q. What sort of burn test will come with my shipment?
Q. Can I get a Certificate of Conformance?
New Customers/Pricing/Payment Questions
Q. How do I get wholesale pricing?
Q. Can I apply for terms or COD?
Q. If I don't want terms, how should I pay?
Samples/Swatches Questions
Q. How do I get samples?
Q. I need just a particular color sample, not the full book, is that possible?
Q. I need a bigger sample piece for a color board, can I get that?
Miscellaneous Questions
Q. What is your cut-off time for shipping same-day?
Q. Can I come to your office to look at your products?
Q. I ordered too much material for my job, can I return it?
Burn Tests/Certs Questions
Q. Do you offer 8110 aircraft specific burn tests?
A. Yes. Price is $30 and there is a 2 week lead-time. We require the make, model, serial number and tail number of the aircraft.
Q. What sort of burn test will come with my shipment?
A. If the material is certified to an aviation standard it will ship with a test report from the individual dye lot.
Q. Can I get a Certificate of Conformance?
A. Yes, that is no problem at all, please just ask.
New Customers/Pricing/Payment Questions
Q. How do I get wholesale pricing?
A. As a minimum we will need a copy of your business license. Depending on your state, we may need additional information — please ask.
Q. Can I apply for terms or COD?
A. Yes, please just ask and we will send you an application for terms. We're also willing to consider COD if that is your preference.
Q. If I don't want terms, how should I pay?
A. We accept VISA and Mastercard for credit card orders. Wire transfers are also accepted with a $30 transaction fee.
Samples/Swatches Questions
Q. How do I get samples?
A. Please call our office or fill out the form on this website.
Q. I need just a particular color sample, not the full book, is that possible?
A. Yes.
Q. I need a bigger sample piece for a color board, can I get that?
A. Yes, we are glad to help you get the job. Just give us a call.
Miscellaneous Questions
Q. What is your cut-off time for shipping same-day?
A. Usually orders placed before noon Pacific time for items shipping from our stock in Bellevue, Washington can be shipped out same-day. Please let us know if something is particularly urgent.
Q. Can I come to your office to look at your products?
A. Yes! We always welcome walk-in customers and anyone that wants to take a look around and say Hi!
Q. I ordered too much material for my job, can I return it?
A. Any returned goods must get prior authorization and be uncut and unmarked. All returns are subject to a 15% restocking fee and will not be accepted after 30 days from invoice.